We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.
Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. Edutainment & Skill Learning – practical skills and learning in regional languages ( GyanTV )
Agri Consulting – farmer-first advisory in local languages ( AgriLokal )
Local Jobs – blue- and grey-collar opportunities close to home ( Lokal Jobs )
Social & Community – Place to find & post social updates ( Lokal app )
Emotional Well-being & Peer Support – protected spaces to talk and feel heard ( Dostt & Eaze )
Astrology & Guidance – instant access to trusted Astrologers via chat and voice ( AstroLokal)
Advisory Services – early bets in legal help, financial guidance, career counselling, and more
Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. We ship fast. We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital.

We are seeking a highly knowledgeable and detail-oriented Customer Support Executive - L2 to join our Customer Support team. In this role, the Customer Support Executive - L2 will be responsible for driving accuracy, efficiency, and quality across all support processes, tools, and interactions.



You will act as the go-to expert for resolving complex queries, improving workflows, and enhancing support delivery standards. This role involves close collaboration with support agents, quality analysts, training teams, and product stakeholders to ensure a seamless and impactful customer experience.

Provide deep domain expertise and support to teams across content, operations, product, and training.
Review, audit, and validate workflows, processes, or content to ensure relevance, accuracy, and alignment with industry standards.
Ensure timely resolution of L2 tickets within the defined Turn around Time (TAT) while maintaining high standards of quality in customer support delivery.
Collaborate with product managers, content writers, and quality teams to ensure high standards.
Conduct internal training and onboarding sessions for new team members in the domain.
Identify gaps and proactively suggest improvements in existing content/process.
Demonstrated expertise as a L2 in customer support, with a track record of driving high-quality team delivery.
Bachelor's/Master’s degree in a relevant field.
Prior experience working with cross-functional teams is a plus (Sales , Operations , Product ,Quality Team)
Experience in creating SOPs and proficiency in using Office tools.
Prior experience in managing teams.
At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.

📌 Customer Service Manager / Customer Experience (Bengaluru)
🏢 Lokal
📍 Bengaluru