The CAO IP Expert will play a vital role, leading a team and driving operational excellence. This position requires a professional with extensive experience in customer support and a proven track record of successful team leadership. Lead and mentor a customer support team, providing qualified advice and guidance.

Manage day-to-day operational performance and ensure efficient resource allocation.

Identify and track team skills, ensuring readiness through appropriate training.

Monitor quality performance and implement corrective actions to maintain high service standards.

Support Care customer interfaces by providing necessary competencies and tools.

Facilitate career development and promote knowledge sharing within the team.

Key Skills And Experience

Extensive experience (6+ years) in leading customer support teams is mandatory.

Proficiency in relevant tools and quality systems for customer support.

Experience in managing day-to-day staff management issues, including resource management.

A proactive approach to career development and continuous improvement.

A strong work ethic and a commitment to delivering high-quality customer service.

While no final decisions have been taken, Nokia is planning to divest the PB ECE unit towards 1H 2027 and this role is planned to be moving to Aurelius as part of a stand-alone business.' Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs,



we're advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

We strive to ensure a smooth and inclusive experience for all candidates. Flexible and hybrid working arrangements to support work–life balance

Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups

A minimum of 90 days of Maternity and Paternity Leave based on eligibility

Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations

Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support

Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms

Recognition programs that celebrate outstanding contributions

Workplace support – ergonomic working support and mobile device programs based on eligibility

📌 IP Associate - Hybrid (India)
🏢 NOKIA
📍 India