Raptor CX is a customer-experience consulting and services firm that designs and implements contact-centre and CX platforms (Sprinklr and the wider CCaaS stack) plus AI solutions for enterprise clients across the Middle East, Europe and the Americas. Led by former Sprinklr leaders, the team is growing fast and is building a remote delivery team in India.

You'll turn what a business needs into transparent product and technical requirements that engineers can build from, and see them through to user acceptance.

Run discovery sessions with client stakeholders and capture business requirements
Map current and future customer journeys and contact-centre processes as flow diagrams
Keep the backlog clean in Jira and answer the delivery team's questions




Plan and run UAT with clients and track defects to closure
2+ years as a Business Analyst turning business needs into product or technical requirements

- Have written requirements that engineers built from on a real project, from discovery through UAT
- Experience working with engineering teams in Agile, using Jira and Confluence
- SaaS platform implementations, especially CX, CRM or contact-centre tools (Sprinklr, Salesforce Service Cloud, Genesys, Zendesk, ServiceNow)

Client-facing consulting or implementation experience
Exposure to AI, chatbot or automation projects

📌 Salesforce Business Analyst - remote (India)
🏢 Flexiple
📍 India