Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services.
Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US,
covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking,
Financial Services & Insurance verticals.
Job Title: Customer Service Associate (CSA) — Chat
Operations
As a Chat Support CSA, you will be the first point of contact for customers reaching out
via web chat — resolving queries, addressing concerns, and helping them get the most out of our client's
products and services.
Respond to customer queries via chat, providing accurate information and resolving complaints related to
the organization's products or services
- Understand customer needs and ensure all concerns are addressed clearly through chat
- Update account information and perform routine account maintenance based on customer requests
- Identify customers' underlying needs and recommend relevant products or services where appropriate
- Direct customers to relevant pages on the client's website for self-service information
- Consistently meet SLA targets and quality benchmarks for the process
- Manage multiple conversations simultaneously while prioritizing effectively to deliver excellent service
- Maintain strict data confidentiality and comply with information security and compliance standards
Adaptable Work Timing (UK/US/AUS/IND)
- Rotational Shift — 24/7 Environment
- Bachelor's degree or equivalent (freshers welcome to apply)
- Undergraduates with a minimum of 1 years' customer service experience will also be considered
- Relevant Experience as per product