Handle customer queries and complaints for international customers through live chat as part of the BPO chat process.
Manage multiple chat conversations while maintaining quality and response-time standards.
Maintain accurate records of customer interactions in the CRM system.
Follow company policies, standard operating procedures (SOPs), and quality guidelines.
Meet daily productivity, customer satisfaction, and quality targets.
It is a leading-edge technology and IT consulting company focused on delivering the best and most cost-effective solutions to clients. It is empaneled with the Los Angeles Unified School District, Metropolitan Transportation Authority Recent York, and several other Fortune 500 companies like Novartis and Amgen.
📌 Customer Service Associate for Technology Company (Ambala)
🏢 programming.com
📍 Ambala
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