Location: Gurugram, Haryana
Experience: 3–5 Years
Qualification: Any Graduation
Skill: Italian Language – P4 (Mandatory)
Shift: Rotational Shifts

Job Description

We are looking for an Italian Language Customer Service Analyst with excellent Italian language proficiency to handle customer queries, resolve service-related issues, and ensure customer satisfaction. OTC (Order to Cash) knowledge will be an added advantage.

Roles & Responsibilities

- Handle customer inquiries and provide support in Italian.

- Address customer concerns and resolve service-related issues.

- Ensure customer satisfaction before, during, and after the purchase or use of products and services.

- Analyse and resolve lower-complexity customer issues.

- Coordinate with internal teams and colleagues to ensure timely resolution.

- Follow operational guidelines and instructions for daily tasks.

- Work as an individual contributor within a team.

- Maintain service quality and customer relationship standards.

Mandatory Skills

- Italian Language Proficiency – P4.





- Excellent Italian verbal and written communication.

- Customer Service / Customer Support.

- Strong problem-solving and communication skills.

Positive to Have

- OTC (Order to Cash) knowledge.

- Order Management.

- International Customer Service experience.

Eligibility Criteria

- Any graduate.

- 3–5 years of relevant experience.

- Italian language proficiency at P4 level is mandatory.

- Willingness to work in rotational shifts.

Skills

Italian P4

Italian Speaking

Italian Written Communication

Italian Translation

Customer Service

Customer Support

International Voice Process

Voice Process

OTC (Order to Cash)

Order to Cash

Order Management

Order Processing

Customer Query Resolution

Complaint Management

Customer Relationship Management

Client Coordination

Verbal Communication

Written Communication

Problem Solving

📌 Italian LanguageCustomer Service Analyst (Gurugram)
🏢 Gratitude
📍 Gurugram