Your Role at a Glance The Salesforce System Administrator is a key member of the Digital Enablement team, responsible for resolving support cases assigned to Digital Enablement. The position requires expertise in Salesforce administration and reporting tools, ensuring proper system access and timely resolution of support cases.

Act as tier one support for Digital Enablement managing, resolving, and escalating support cases accordingly within the Salesforce platform.
Troubleshoot system issues, provide user support, and ensure smooth adoption of new Salesforce features.
Stay up to date with Salesforce releases and industry best practices, proactively recommending enhancements to Digital Enablement team.
Document configurations, processes, and best practices to support team knowledge-sharing and compliance.
The Talents We're Seeking
Education & Experience

- Bachelor's Degree or higher in Computer Science, Mathematics, Information Systems, Engineering, or equivalent experience.
- Salesforce Administrator Certification (ADM-201); 1 – 3 years of experience as a Salesforce Administrator, with a strong focus on case management and resolution.
- Experience using Service Cloud – managing cases and troubleshooting reported issues.
- Proficiency in managing users, roles, profiles, and permission sets in Salesforce.
- Solid experience with reports, dashboards, and data analysis within Salesforce.





Detail-oriented with a strong focus on data accuracy and system integrity.
Problem solving and analysis skills.

At Mastercam, we do not just keep pace with manufacturing—we set the pace. We are more than software. We are a movement of makers, innovators, and problem-solvers driving transformation across the globe.

Backed by a network of 400 Channel Partners and a thriving developer community, Mastercam delivers the tools and expertise to turn ambitious ideas into flawless reality. From aerospace to automotive, medical to education, we empower manufacturers to push boundaries and redefine what is possible.

As part of Intelligent Manufacturing and the Sandvik Group, we are leading the charge in digital transformation. Our team of 500+ professionals is united by a single mission: to help achieve precision, productivity, and performance without compromise.

Responsibility: Safety, integrity, and sustainability aren't boxes to check—they are the foundation of trust.
Explore more at connect on LinkedIn, and join the conversation with #mastercam.
It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.

📌 Salesforce Administrator / Configuration (Pune)
🏢 Mastercam
📍 Pune