The Live Chat Agent will deliver prompt, courteous support to customers via our online chat platform. You will resolve inquiries, troubleshoot issues, and ensure a seamless digital experience while representing the brand’s values.
Key responsibilities
- Respond to inbound chat requests in a timely and skilled manner.
- Diagnose and resolve product or service issues using problem‑solving techniques.
- Document interactions and update customer records accurately in the CRM.
- Escalate complex cases to appropriate departments while maintaining ownership.
- Identify recurring problems and suggest process improvements.
- Maintain up‑to‑date knowledge of company offerings and policies.
- Meet or exceed established service level agreements (SLAs) and quality standards.
Required qualifications
- 2–3 years of experience in customer service or live chat support.
- Proficiency with live chat software and CRM tools.
- Strong written communication skills with a clear, friendly tone.
- Demonstrated ability to troubleshoot and resolve issues independently.
- Excellent time‑management and multitasking abilities.
Nice to have
- Experience in the technology or e‑commerce sector.
- Familiarity with ticketing systems and knowledge bases.
- Multilingual capabilities.
- Certification in customer service or related fields.
📌 Live Chat Agent (India)
🏢 Adore Travel
📍 India
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