About Woodside Energy We are a global energy company, providing reliable and affordable energy to help people lead better lives. Join our team at Woodside Global Solutions in Bengaluru where talent, digital expertise, and operational excellence converge to solve complex energy challenges, accelerate change, and reimagine business capabilities to support Woodside's global operations and our role in the energy transition.
Founded in 1954, Woodside established the liquefied natural gas (LNG) industry in Australia 40 years ago and supplies customers around the globe. 70 years on, Woodside continues to be driven by a spirit of innovation and determination.
At Woodside, we know great results come from our people feeling valued, getting the support they need to reach their full potential and working in a psychologically and physically safe work environment. We believe in nurturing talent and providing opportunities for continuous learning and career advancement.

Woodside Global Solutions in Bengaluru is being built as a hub of excellence, to drive innovation, digital transformation, and global collaboration.
Working as one Global team, the Woodside Digital team is a trusted partner driving transformation within the organisation. Through cutting-edge AI, robust cyber security, and advanced data solutions we drive innovation and influence every part of our business.
We are looking for talented professionals who are passionate about technology and eager to make a global impact, helping to shape the future of Woodside together.

The purpose of the L2 ServiceNow Engineer role is to apply ServiceNow technical expertise to develop and deliver secure, reliable and sustainable solutions across the ServiceNow platform. The role configures, develops, tests, documents and deploys solutions, working closely with L3 ServiceNow Engineers and the ServiceNow Technical Lead to translate agreed technical designs into working ServiceNow capabilities.

This is a hands-on engineering role focused on building technical capability through delivery across multiple areas of the ServiceNow platform. The L2 ServiceNow Engineer contributes to detailed technical design and independently delivers defined components of strategic initiatives within established architecture, platform patterns and technical direction.

L2 and L3 ServiceNow Engineers work together on strategic initiatives, with the L3 retaining overall technical delivery and detailed design accountability while progressively delegating meaningful engineering and design components to the L2 as capability develops.

The role is primarily focused on engineering new platform capabilities and materially extending existing ServiceNow implementations. This includes implementing new ServiceNow products and features, activating previously unused capabilities and delivering substantial capability uplifts within existing modules. The role is not primarily responsible for routine platform administration, minor enhancements or BAU backlog delivery.

Contribute to translating business outcomes, solution architecture and technical direction established by the ServiceNow Technical Lead into detailed technical designs and working ServiceNow solutions.
Contributes to determining component-level, including workflows,



automation, integrations, data models, security and user experiences.
Configure, develop, test and deploy ServiceNow capabilities in accordance with agreed designs, architecture standards and platform patterns.
Make engineering and implementation decisions within the agreed architecture, escalating where a decision would materially change the solution direction or introduce a new platform pattern.
Develop new capabilities and materially extend existing ServiceNow implementations across the platform, including ITSM, ITOM, CMDB, SPM, CBS and SIR.
Implement AI-enabled ServiceNow capabilities, including Now Assist, AI Agents and other emerging platform features, in accordance with approved solution designs and governance requirements.
Develop reusable components and configurations where appropriate to promote consistency and reuse across the platform.
Apply ServiceNow out-of-the-box functionality and recommended practices wherever practical, minimising unnecessary customisation and technical debt.
Raises technical constraints, dependencies encountered during design and development and work with the ServiceNow Technical Lead to determine the appropriate response.
Maintain appropriate technical design, implementation documentation and configuration records throughout design and development.
Quality Assurance
Ensure solutions are designed, configured and developed in accordance with established ServiceNow architecture, engineering standards, development practices and platform guardrails.
Contribute to the continuous improvement of ServiceNow engineering standards, reusable patterns, development practices and quality controls based on issues and trends identified through change reviews.

Work in partnership with L3 ServiceNow Engineers on strategic initiatives, taking ownership of meaningful design and engineering components delegated based on capability and development goals.
Handover ServiceNow solutions to the relevant support team following the established TTO process.
Troubleshoot and resolve technical issues within assigned areas, engaging the L3 ServiceNow Engineer or Technical Lead for complex issues where required.
Support incident investigation, root cause analysis and post-incident reviews where required.
Actively participate in coaching, technical reviews and knowledge sharing with L3 Engineers and the Technical Lead to continuously develop capability across the ServiceNow platform.

Deliver scalable, secure, supportable and reusable ServiceNow solutions that introduce new platform capabilities or materially extend existing implementations.
Produce and maintain technical documentation, testing, implementation and handover artefacts required to support assigned solutions and components.
Deliver assigned ServiceNow engineering components independently, on time and to the required quality standard,



within agreed designs and platform patterns.
Contribute to engineering quality, peer review and knowledge sharing, while progressively developing broader technical capability and ownership across the ServiceNow platform.
Required Experience / Essential Skills

- Bachelor's degree in software engineering, Computer Science, Information Technology or a related discipline, or equivalent relevant industry experience.
- 3+ years' experience in ServiceNow engineering, including independently delivering ServiceNow solutions from detailed technical design through to production deployment and handover.
- Hands-on experience configuring and developing solutions on the ServiceNow platform, with experience across one or more ServiceNow products and a desire to broaden capability across the platform.
- Experience with ServiceNow capabilities, particularly ITSM, ITOM, CMDB, SPM, CBS and SIR, with the ability and willingness to develop capability across different areas of the platform as priorities evolve.
- Experience with ServiceNow integration technologies and patterns, including REST APIs, IntegrationHub and external enterprise systems.
- Exposure to or experience with AI-enabled ServiceNow capabilities, such as MCP Server, OTB AI Agents and related platform AI functionality, with a robust interest in developing capability in emerging platform technologies.
- Understanding of the ServiceNow software development lifecycle, including source control, testing, deployment, regression testing and release management.
- Understanding of ServiceNow platform architecture, data models, CSDM, workflows, automation, integrations, security and development practices.
- Demonstrated ability to interpret detailed technical designs and translate them into high-quality ServiceNow solutions, while progressively developing detailed technical design capability.

Experience contributing to the implementation of new ServiceNow products or expansion of capabilities within existing implementations.
Exposure to a broad ServiceNow implementation within a large-scale enterprise workplace.
Relevant ServiceNow professional certifications highly regarded

Takes ownership of the quality of assigned solutions and components through considered changes, participation in design and peer reviews, and a focus on long-term platform health.
Thinks beyond individual modules, considering cross-platform impacts, dependencies, reuse and opportunities to leverage existing ServiceNow capabilities.
Demonstrates curiosity and a robust commitment to continuously broadening technical capability across the ServiceNow platform, keeping current with new releases, products, AI capabilities and emerging platform technologies.
Actively seeks coaching and feedback, shares knowledge with others and takes on increasingly complex design and engineering responsibilities as capability develops.
Inclusive parental leave entitlements for both parents
Flexible work options
Generous annual leave, sick leave and casual leave
Cultural and religious leave with flexible public holiday opportunities
A competitive remuneration package featuring performance based incentives with uncapped Employer Provident Fund

📌 ServiceNow Developer - FULL TIME (Bengaluru)
🏢 Woodside Energy India
📍 Bengaluru