Experience: 3–5 Years
Qualification: Any Graduation
Salary: ₹15 LPA (₹1,25,000 per month equivalent)
Career Level: 11 (CL11)
Mandatory Skill: German Language – P4
Shift: Rotational Shifts
Job Overview
We are looking for a German Language Customer Service Analyst with robust communication skills and customer service experience. The candidate will be responsible for handling customer inquiries, processing sales orders and resolving order-related issues for commercial and residential customers in German.
Key Responsibilities
- Enter and process daily sales orders accurately in the system.
- Communicate with commercial and residential customers in German over calls.
- Handle customer inquiries and resolve order-related claims.
- Provide support before, during and after the purchase or use of products and services.
- Analyse customer issues and provide appropriate solutions.
- Maintain high levels of customer satisfaction.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Follow established processes, guidelines and quality standards.
- Work collaboratively with team members and report complex issues to supervisors.
Mandatory Skills
- German Language Proficiency – P4 (Mandatory).
- German verbal and written communication.
- Customer Service / Customer Support.
- Sales Order Processing.
- Order Management.
- Customer Query Resolution.
- Claims and Complaint Handling.
Additional Skills
- Problem-solving and analytical skills.
- Customer relationship management.
- International BPO experience.
- Good communication and coordination skills.
- Ability to work in rotational shifts.
Candidate Requirements
- 3–5 years of relevant experience.
- Any graduation is mandatory.
- German Language P4 proficiency is compulsory.
- Experience in customer service, order management or international voice processes is preferred.
- Willingness to work in rotational shifts.
📌 German LanguageCustomer Service Analyst (Gurugram)
🏢 Gratitude
📍 Gurugram
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