TraviYo is a one-stop solution for travel professionals, providing integrated technology, marketing, and mentorship services. The company focuses on helping travel businesses transition from offline to online, enabling them to streamline operations and reach a wider audience. TraviYo's platform is designed to support travel companies in improving customer experiences and optimizing business performance. Team members work closely with travel professionals, contributing to the growth and digital transformation of the travel industry.

The Customer Retention Executive is a full time, on-site role based in Noida, responsible for maintaining strong relationships with existing customers and improving overall retention. Day-to-day tasks include handling customer queries, resolving issues promptly, and ensuring a positive experience with TraviYo's products and services. The role involves monitoring customer accounts, identifying risks of churn,



and implementing strategies to increase engagement and satisfaction. The Executive will collaborate with support, sales, and product teams to gather feedback, suggest improvements, and proactively communicate updates or new features to customers. Strong Customer Satisfaction focus, with a track record of building long-term client relationships.
Customer Support and Customer Service skills to handle inquiries, manage complaints, and provide timely resolutions.
Analytical Skills to interpret customer data, identify trends, and support retention strategies.
Experience in client-facing roles, preferably in SaaS, travel, or related sectors.
Proficiency in CRM tools and basic office software (e.g., Bachelor's degree in Business, Marketing, Tourism, or a related field, or equivalent practical experience.

📌 Retentions and Customer Service Executive (Noida)
🏢 TraviYo
📍 Noida