We are looking for a German Language Customer Service Analyst with solid German communication skills (P4 proficiency) to manage customer service and sales order management activities. The role involves entering day-to-day sales orders into the system, coordinating with commercial and residential customers through calls in German, and resolving order-related queries and claims.
Work Location: Gurgaon (Gurugram)
Work Time: Rotational Shift
Qualification: Any Graduation | Experience: 3 to 5 years
Mandatory Skills: German Language – P4
1.Minimum 3 years of relevant customer service experience
2.Excellent verbal and written communication skills in German
Roles and Responsibilities:
- Process and enter day-to-day sales orders accurately into the system.
- Communicate with commercial and residential customers through calls in German.
- Handle customer inquiries related to orders, products, services, and transactions.
- Investigate and resolve order-related claims, complaints, and service issues.
- Provide timely and accurate responses to customer requests to maintain customer satisfaction.
- Support customers before, during, and after the purchase or use of products and services.