The Conversational AI Engineer (CAI) is responsible for developing and deploying Conversational AI solutions: chatbots and voicebots, using LLMs, Agentic AI, and NLU models. This role manages technical implementations and integrations across environments, ensuring compliance with standards and best practices. The CAI Engineer also ensures protected and reliable model behavior, performs fine-tuning, proactive monitoring, and performance optimization, and oversees STT/TTS configuration and maintenance to guarantee high-quality voice and seamless telephony integration.

This is a remote role, candidate must be located and eligible to work in India.
Ensure safe and reliable AI model by implementing safeguards and governance measures
Configure and maintain STT/TTS systems, ensuring high-quality voice performance and seamless telephony integration
Document architectures, configurations, and deployment processes to maintain transparency and reproducibility
Collaborate with cross-functional teams and work with developers, data analysts, product teams, and business stakeholders to align AI solutions with organizational goals
Apply Agentic AI knowledge to design frameworks and provide implementation-focused recommendations
Create best practices for hybrid bots with NLU and LLM
5+ years experience with LLM voicebots

- Experience with machine learning and deep learning frameworks
- Knowledge of data preprocessing, feature engineering, and data pipelines
- Experience with AI models for chatbots or voicebots
- Experience with model evaluation, tuning, and deployment




- Knowledge of conversational AI platforms for chatbot and voicebot development (Cognigy a plus)
- Experience with speech technologies: Model deployment and integration skills, including APIs and system integrations
- Ability to monitor, evaluate, and optimize AI models for performance, scalability, and reliability
- Understanding of AI safety, bias mitigation, and ethical practices in conversational AI
- Ability to document architectures, configurations, and deployment procedures clearly
- Collaboration skills to work with product, engineering, and UX teams
- Fluent in written and spoken English (C1 level minimum)

Be at the forefront of CX transformation, working with leading BOT/ AI technologies, specially Genesys delivery
S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment
Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results
Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills
Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills
Foundever® is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
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- LI-Remote

📌 AI Programmer - Remote Working (India)
🏢 Foundever®
📍 India