Experience: 3–5 Years
Qualification: Any Graduation
Shift: Rotational Shifts
Mandatory Skill: Italian Language – P4
Preferred Skill: Order to Cash (OTC) Knowledge
Job Overview
We are looking for an experienced Italian Language Customer Service Analyst to join our international customer support team. The candidate should have excellent Italian language proficiency and the ability to understand customer requirements, handle inquiries, and provide effective resolutions. Knowledge of Order to Cash (OTC) operations will be an added advantage.
Key Responsibilities
- Communicate with Italian-speaking customers and assist them with their queries and service requests.
- Understand customer requirements and provide accurate information and appropriate solutions.
- Handle customer complaints, inquiries, and requests professionally.
- Analyze customer issues and resolve routine and lower-complexity problems.
- Maintain accurate documentation of customer interactions and resolutions.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Follow established procedures, quality standards, and service guidelines.
- Escalate complex issues to supervisors or relevant departments when required.
- Contribute to overall customer satisfaction and process efficiency.
- Work collaboratively with team members to achieve operational targets.
Required Qualifications & Skills
- Any graduate degree.
- 3–5 years of experience in customer service or international support operations.
- Advanced Italian language proficiency (P4 level).
- Good written and verbal communication skills in Italian.
- Working knowledge of English.
- Strong analytical and problem-solving abilities.
- Valuable interpersonal and customer-handling skills.
- Willingness to work in rotational shifts.
Preferred Experience
- Knowledge of Order to Cash (OTC) processes.
- Exposure to order management, billing, invoicing, and payment-related activities.
- Experience supporting international customers.
Apply now to be part of an international customer service team where Italian language expertise and customer-focused service are valued.