Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

The primary function of role is to carry out 2nd level troubleshooting including circuit level diagnostics, re-provisioning of circuits, configuration changes to resolve customer issues/faults for all Colt products delivered over the Colt IP/ SDWAN network with participation in 24x7 shift roster. Acts a point of contact on multiple functional areas related to IP technologies and able to configure the Circuits on different vendor equipment, Technologies and various Network Management System.
Fault resolution for service-related proactive and reactive incidents over IP/ SDWAN network. Answer inbound customer/partner calls via designated IVR/queues; authenticate, log incidents, and create/triage tickets with complete call notes and correct impact/severity.
Ensure providing excellent customer support and partner coordination, including optimizing resource levels and continuous improvement of performance and process.
Working on Planned activities of Customer Circuits in coordination with Field technicians and Node operation teams to resolve/test services in outage window.
6 years of experience in relevant domain/team, experience in global customer-facing/ partner relationship environment.

- Assurance/ Migration/ Provisioning/ Configuration /Fault Management/2nd level core troubleshooting experience on IP/ SDWAN network, equipment & customer circuits/services and management systems.
- A positive understanding and proven provisioning /troubleshooting experience in the following technologies: IPVPN, Internet Services over Tier-1 ISP network and SDWAN services.
- Experience on Nokia/ ALU, Juniper and Cisco vendor equipment is preferred.




- Fluent in English (written and spoken).
- In-depth knowledge of KPIs/performance metrics
- Graduate –Electronics/ Computers/ Communication or related field or related streams with relevant technology and leadership experience.
- CCNA, CCNP, etc.) Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.
Diversity and inclusion
~ Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Signed the UN Women Empowerment Principles which guide our Gender Action Plan
For more information about our Inclusion and Diversity agenda, visit our DEI pages .
Flexible working hours and the option to work from home.
Extensive induction program with experienced mentors and buddies.
Opportunities for further development and educational opportunities.
Global Family Leave Policy.
Employee Assistance Program.
Internal inclusion & diversity employee networks.
A global network
~ When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.

📌 Shift Technical Lead (Gurugram)
🏢 Colt Technology Services
📍 Gurugram