Raptor CX is a consulting and implementation firm that helps enterprises reimagine how they connect with customers in an AI-driven era. The team designs, builds and implements contact-centre (CCaaS), CXM and AI-agent platforms, with deep hands-on Sprinklr expertise across voice, chat, email, social, chatbots and analytics. Raptor CX works from Dubai and India with enterprise clients across Australia, Europe, the Americas and the Middle East, and is adding a Project Manager to own delivery as its implementation work grows.

You'll own CCaaS and SaaS implementation projects end to end, from kick-off to go-live and hypercare, for international enterprise clients. This is a fully remote role from India. Your working hours follow the client you're delivering for and change from project to project: Run CCaaS / contact-centre platform implementations (e.g. Sprinklr) end to end: kick-off, requirements, solution design, configuration, integrations, UAT, go-live and hypercare
Build and own the project plan, milestones, RAID log and change requests
Coordinate Raptor consultants,



solution architects and the client's IT and contact-centre teams
Plan and run UAT, cutover, agent and supervisor training, and adoption after launch
Track delivery against timelines, budget and KPIs, and flag risks early

3–6 years as a Project Manager delivering client-facing implementations

- Has taken at least one CCaaS / contact-centre platform implementation (preferred) or SaaS product implementation from kick-off to go-live for an external client
- Has managed client stakeholders, timelines and cross-functional delivery teams on the same project
- Transparent, confident written and spoken English for client-facing communication
- Based in India and able to join immediately

Hands-on projects on Sprinklr, Genesys Cloud, Amazon Connect, NICE CXone, Five9, Talkdesk or Salesforce Service Cloud
PMP or a similar project management certification
Experience with international enterprise clients
Agile/Scrum delivery and tools such as Jira or MS Project

📌 Salesforce Project Manager (Remote) (India)
🏢 Flexiple
📍 India