At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world's most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth.
Working here, you'll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. If you would like to work in a fast-moving global technology company, with outstanding ambition, then we'd love to hear from you!
We're looking for a passionate, customer-focused Technical Support Engineer to join the team and play a key role in delivering world-class technical support. As a Technical Support Engineer , you'll be at the heart of our global product organisation — solving complex technical challenges and ensuring our customers have an exceptional experience with Trustonic products. You'll collaborate across engineering, product, and support teams, contribute to product quality, and help shape the knowledge and processes that power our customer success.
As a Technical Support Engineer you will:
Collaborate cross-functionally to deliver high-quality, seamless customer experiences




Communicate complex technical concepts clearly to both technical and non-technical stakeholders
Participate in product testing, including new releases
Experience & Background
Demonstrable years of relevant technical support experience
Experience with support tools such as JIRA and Zendesk preferred
Fluent English (written and spoken) — able to explain complex technical topics clearly
SQL databases
Linux (SSH keys & certificates)
Basic scripting (BASH or Python)
Working knowledge of AWS
Bachelor's Degree or equivalent experience.

Competitive Compensation
Bonus scheme to share in our success.
Financial security & wellbeing
~ Private medical insurance for you and your family from day one.

Flexibility & work-life balance
Remote working arrangements to support your lifestyle.
An open holiday policy with no upper limit—take the time you need, when you need it.
Opportunities for professional development and career progression.
A commitment to diversity, equity, and inclusion.
The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives.

different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge .

📌 Technical Support Developer (REMOTE) (Bengaluru)
🏢 Trustonic
📍 Bengaluru