Actively hiring
Customer Escalation Manager

Start Date
Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 - 4,20,000 ₹ 3,00,000 - 4,20,000 /year
Experience

1 year(s)
1 year(s)
Apply By
12 Dec' 26
Posted few hours ago
Job
109 applicants
About the job
As Customer Escalation Manager at PrimePathway, you'll take ownership of complex customer concerns, coordinate timely responses, and help ensure each interaction is handled with clarity and care.
Key Responsibilities:

1. Serve as the primary contact for escalated concerns, listening carefully and confirming each customer's needs before agreeing on next steps.
2. Investigate issues by gathering relevant details, reviewing prior interactions, and coordinating with the teams best placed to resolve them.
3. Communicate updates and outcomes in clear, qualified spoken and written English, setting realistic expectations throughout the resolution process.
4. Maintain accurate case notes and follow-up commitments in PrimePathway's customer relationship management (CRM) records.
5. Identify recurring concerns and share concise trends with colleagues to support better customer support and reduce repeat escalations.
6. Handle sensitive or dissatisfied-customer conversations with patience, sound judgment, and a focus on practical resolutions.
7.



Follow up after resolution to confirm the customer understands the outcome and that any agreed actions have been completed. Skill(s) required

Client Interaction Client Relationship Management (CRM) Customer Support English Proficiency (Spoken)
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum 1 years of experience
Salary
Probation: Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 3,00,000 - 4,20,000 /year
Number of openings
2
About PrimePathway
Mumbai
Prime Pathway is a career consulting and job-hunting services company with head offices in Mumbai and Pune. We specialize in helping working professionals and students explore international opportunities, offering structured counseling, personalized guidance, and result-driven job-hunting services to support their career journey abroad.
Activity on Internshala
Hiring since September 2025
453 opportunities posted
38 candidates hired
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📌 Customer Service Executive - Home Based (India)
🏢 PrimePathway
📍 India