We are seeking German-speaking Customer Service Analysts to manage sales order processing and customer support activities for commercial and residential customers. This role requires strong German language proficiency, attention to detail, and the ability to handle customer enquiries, resolve order-related issues, and maintain a high standard of service throughout the customer journey.
Job Details
- Location: Gurugram
- Experience: 3–5 years
- Qualification: Any Graduate
- Career Level: CL11
- Language Proficiency: German P4 – Mandatory
- CTC: ₹15 LPA
- Monthly Equivalent: Approximately ₹1,25,000
- Work Schedule: Rotational shifts, as per business requirements
Candidate Requirements
- German language proficiency at P4 level is mandatory .
- Graduate in any discipline.
- 3–5 years of relevant professional experience.
- Strong verbal communication skills in German, particularly for customer-facing interactions.
- Ability to understand customer requirements and manage enquiries professionally.
- Valuable analytical, problem-solving, and decision-making skills.
- Solid attention to detail and accuracy in order processing.
- Ability to work effectively in a team and manage assigned tasks independently.
- Flexibility to work rotational shifts.
Key Responsibilities
- Process daily sales orders and accurately update relevant information in the system.
- Communicate with German-speaking commercial and residential customers over calls.
- Respond to customer enquiries and provide assistance throughout the purchasing and service experience.
- Review, investigate, and resolve order-related claims and customer concerns.
- Identify customer issues and provide appropriate solutions within the defined process guidelines.
- Maintain a high level of customer satisfaction through timely and professional support.
- Analyse and resolve routine or lower-complexity operational problems.
- Coordinate with internal teams and seek supervisory guidance when required.
- Follow daily work instructions, operational procedures, and assigned responsibilities.
- Maintain accuracy, productivity, and service quality across assigned activities.
Skills & Competencies
- German language communication – P4 proficiency.
- Customer service and relationship management.
- Sales order processing and issue resolution.
- Analytical thinking and problem-solving.
- Attention to detail and process adherence.
- Team collaboration and individual task ownership.