Company: Tata Consultancy Services (TCS)

Role: Onboarding Manager – HRO Services
Location: Bengaluru
Experience: 9–12 Years
Band: BPO 5
Salary: Up to ₹17 LPA
Job Code: 435098
Shift: Night Shift (Anytime between 6:00 PM IST and 5:00 AM IST)

Job Overview

We are hiring an experienced Onboarding Manager for HRO (Human Resource Outsourcing) Services to manage end-to-end employee onboarding operations. The candidate will be responsible for ensuring smooth onboarding processes, managing client relationships, coordinating with internal teams, and maintaining compliance with HR policies and regulatory requirements.

The ideal candidate should have strong experience in HRO/HR operations, employee onboarding, project management, client management, and team leadership.

Key Responsibilities

- Manage end-to-end employee onboarding activities and ensure timely completion of onboarding processes.

- Lead and manage onboarding teams while ensuring operational efficiency and service quality.

- Coordinate with clients and internal stakeholders to understand business requirements and deliver customized onboarding solutions.

- Develop and execute project plans, monitor milestones, and ensure timely delivery.

- Ensure proper collection, verification, and maintenance of employee documentation in compliance with legal and regulatory standards.

- Facilitate employee onboarding into HRIS platforms and HR systems.

- Communicate HR policies, benefits, and onboarding-related information to employees.

- Monitor key performance indicators (KPIs), onboarding timelines, client satisfaction,



and employee engagement.

- Prepare performance reports and provide regular updates to senior management.

- Identify process gaps and implement continuous improvement initiatives.

Required Skills

- Strong knowledge of HRO (Human Resource Outsourcing) and HR operations.

- Expertise in end-to-end employee onboarding and implementation.

- Experience in client management and stakeholder coordination.

- Team management and leadership skills.

- Knowledge of HRIS platforms such as ADP, Workday, or BambooHR.

- Advanced MS Excel skills.

- Solid project management and organizational abilities.

- Excellent communication, analytical, and problem-solving skills.

- Knowledge of HR compliance, documentation, and employee lifecycle processes.

Eligibility Criteria

- Bachelor's degree in Human Resources, Business Administration, or a related field.

- 9–12 years of overall experience in HRO, HR services, or related domains.

- Minimum 5 years of experience in onboarding, implementation, or team lead/managerial roles.

- Must have experience managing a team size of 35+ employees.

- Strong client-facing and operational management experience.

Important Instructions

- Ex-TCS employees are not eligible.

- PAN Card number and Date of Birth (DOB) are mandatory for candidate profile creation in the TCS recruitment portal.

- Candidates must be comfortable working night shifts between 6:00 PM IST and 5:00 AM IST.

Interested Candidates

Interested and eligible candidates can share their updated resume along with the required details for further processing.

📌 Onboarding Manager (HRO Services) (Bengaluru)
🏢 Gratitude
📍 Bengaluru