We are hiring an Italian-speaking Customer Service Analyst in Gurugram to support customers before, during and after a purchase. You will answer inquiries, resolve issues and keep customers satisfied, using your expert Italian in spoken and written communication. Order to Cash (OTC) knowledge is a strong plus. The role suits a graduate in any discipline with 3 to 5 years of experience in customer service. It involves rotational shifts .
Key responsibilities
- Support customers in Italian by phone, email or chat, before, during and after a purchase
- Answer inquiries and resolve issues accurately and on time
- Keep customers satisfied and build positive relationships
- Analyse and solve lower-complexity problems
- Work with peers and update supervisors on progress
- Follow set instructions and processes, and learn new ones quickly
- Support order to cash activities where needed
- Contribute to the team’s goals as an individual contributor
Required qualifications and experience
- Expert-level Italian , spoken and written
- 3 to 5 years of customer service experience
- Graduate in any discipline
- Good English communication for working with the wider team
- Ability to analyse and solve lower-complexity problems
- Willing to work rotational shift
Preferred qualifications
- Order to Cash (OTC) knowledge
Job details
Role
Customer Service Analyst, Italian
Location
Gurugram
Experience
3 to 5 years
Education
Any graduate
Salary
Competitive, based on experience
Shift
Rotational
Why join
- Use your Italian in a global customer service role
- Learn order to cash processes
- Clear guidance on current tasks, with growth into senior and team lead roles
- Competitive pay matched to your experience
📌 Italian Customer Service Jobs Gurugram | Rotational Shift
🏢 Gratitude
📍 Gurugram
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