Customer Success
About Salesforce
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Salesforce Industries is looking to expand our Professional Services Global Delivery Center team by hiring talented and enthusiastic Industry Solution Architects.
Salesforce Industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Industry Solution Architects play a key role in determining the optimal use of the Vlocity product in the customer environment.
We are looking for industry experts who are passionate about the digital transformation of Health Domain and customer experience. This is a focused team of industry experts whose mission is to work with our largest and most important customers and implementation partners to deliver solutions that delight the customers.
Effective in working with customers, including business executives, business analysts, and IT development staff
Comfortable working with complex business requirements and translating into the design of solutions, including insurance product configuration, rate models, user stories, business rules, etc.
You'll be a key channel back to the Salesforce Industries product management team as they look to drive innovation and improvements into future releases of Industry Cloud products.
If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.
This role will require travel to customer locations.
Experience:
At least 8+ years of Healthcare Industry Experience




Involved in the Implementation of healthcare solutions at operators
Demonstrated Ability in Healthcare domain or Health Cloud
Help in mapping business requirements to Salesforce Industry(SFI) Vlocity product functionality
Identifies 'What to implement' in Vlocity CRM and 'Solution' level designs
Able to evaluate the long-term impact of implementing a capability - Any conflict or limitations, impact on operations, roadmaps, or upgrades
Knowledge of Salesforce Platform
Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate implementation across projects
to help customers increase the value of their Salesforce Industry products and services (Health Cloud)
You will have a proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Telecom clients
You will have direct experience in working with Salesforce (at an Admin level, minimum)
You'll be a self-starter, adept at picking up current skills and technologies, and eager to break new ground
You'll have the vision to help us take our company to the next level
Ability to technically lead complex projects throughout the complete IT lifecycle (Analysis, Architecture, Design, Build, Test & Production)
Hands-On experience of
Project management tools and best practices
Data modeling
Systems analysis and design
Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related field
Salesforce Sales/Service Cloud Consultant
Salesforce Administrator
Salesforce Developer
Certified Scrum Master / Certified Product Owner

When you join Salesforce,



you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and , and our AI agents accelerate your impact so you can . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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