HIGH-PAYING MANAGEMENT OPPORTUNITY !

EARN UP TO ₹17 LPA!

Are you an experienced BPO Operations Leader ready for your next big career move? This prospect is for YOU!

POSITION: Delivery Manager – Voice

SALARY: Up to ₹17 LPA

⏳ EXPERIENCE: 8–12 Year

WHAT WE'RE LOOKING FOR:

6–10 Years of Managerial Experience in International Voice Operations.

Strong Experience in BPO / Contact Center Operations.

Proven Track Record in Service Delivery and Client Management.

Experience Managing Large Teams and Operations Managers.

Strong Knowledge of SLA, CSAT, FCR, AHT and Quality Metrics.

Excellent Leadership and Stakeholder Management Skills.

Experience in Workforce Planning, Budgeting and Performance Management.

Strong Analytical and Problem-Solving Skills.

⭐ ADDITIONAL ADVANTAGE :

Utilities / Electricity / Gas Customer Service Experience.

Knowledge of Billing, Collections and Meter-to-Cash Processes.

Lean Six Sigma, PMP,



PRINCE2 or ITIL Certification.

YOUR KEY RESPONSIBILITIES:

Lead end-to-end international voice operations.

Drive SLA, KPI and customer satisfaction targets.

Manage client relationships and executive-level governance.

Lead Operations Managers, Team Leaders and support functions.

Drive operational improvements and business transformation.

Manage workforce planning, budgets and productivity.

Handle critical escalations and operational risks.

EDUCATION:

Bachelor's Degree in Business, Commerce, Engineering, Operations, Technology or a related field.

READY FOR YOUR NEXT LEADERSHIP ROLE?

If you have strong international voice operations management experience, this could be your next career breakthrough!

UP TO ₹17 LPA — APPLY NOW!

📌 434115 Delivery Manager (Kolkata)
🏢 Gratitude
📍 Kolkata