Element Biosciences seeks an experienced Field Service Engineer based in Los Angeles to support genomics instrument customers across the Southwest. The role involves onsite installation, maintenance, troubleshooting, and repair of next-generation sequencers, with responsibility for managing field service operations and maintaining solid customer relationships.

Responsibilities

Perform onsite installation, qualification, upgrades, and preventative maintenance on sequencing instruments

Diagnose and resolve product issues in customer environments with remote support coordination

Maintain professional communication and technical expertise during all customer interactions

Manage spare parts inventory, ordering, usage tracking, and car stock for field operations

Requirements

Experience troubleshooting instrument issues involving software, hardware, and chemistry

Ability to repair and perform maintenance on scientific instruments in field settings

Strong technical knowledge and professionalism in customer interactions

Experience with spare parts management, ordering, and inventory control

Field service or similar technical support background

📌 Remote Field Service Engineer (India)
🏢 Element Biosciences
📍 India