Job title : Italian Language Customer Service Analyst – P4 | Gurugram

Designation: Customer Service Analyst
Location: Gurugram, Haryana
Experience: 3–5 yrs
Qualification: Any Graduation
Shift: Rotational

Job Description :

We are hiring an Italian Language Customer Service Analyst with strong Italian language proficiency at P4 level. The candidate will provide customer support in Italian, handle customer inquiries, resolve service-related issues, and ensure customer satisfaction.

Candidates with Order-to-Cash (OTC) process knowledge will have an added advantage.

Key Responsibilities :

- Handle customer inquiries and provide assistance in Italian.

- Resolve customer issues and service-related concerns.

- Support customers before, during, and after their purchase or use of products and services.

- Analyse and resolve lower-complexity customer problems.





- Maintain positive customer relationships and ensure customer satisfaction.

- Coordinate with internal teams and update supervisors when required.

- Follow operational instructions, processes, and quality standards.

- Work collaboratively as an individual contributor within a team.

Required Skills :

- Italian Language Proficiency – P4 (Mandatory)

- Italian Verbal and Written Communication

- Customer Service

- Customer Query Resolution

- Problem-Solving

Qualifications :

- Any graduate.

- 3–5 years of relevant work experience.

- Expert-level Italian language proficiency at P4.

- Robust customer service and communication skills.

- Ability to analyse and resolve customer issues.

- Willingness to work rotational shifts.

📌 Italian Language Customer Service AnalystGurugram (Gurugram)
🏢 Gratitude
📍 Gurugram