Post Title : German Language Customer Service Senior Analyst (P4)

Job Description

We are seeking an experienced German-speaking Customer Service Senior Analyst to manage customer service activities end to end. The role involves assisting customers before, during, and after purchases or service use, resolving inquiries and issues, and building positive customer relationships. German proficiency at P4 level is mandatory and will be verified through a language assessment.

Location

Gurugram (Gurgaon)

Experience

5–8 years

Work Shift

Rotational shifts may be required.

Key Responsibilities

1. Analyze and resolve increasingly complex customer service problems.
2. Assist customers with inquiries and issues related to products or services.
3. Manage customer service activities before, during, and after a purchase or service use.
4.



Coordinate with Accenture peers and interact with clients or management as needed.
5. Make decisions within the role’s scope and contribute individually or oversee a small work effort or team.

Required Skills

- German language proficiency at P4 level; proficiency must be verified through the applicable language assessment.
- Customer service and issue resolution.
- Analytical and problem-solving skills.
- Ability to work independently and collaborate with a team.

Education

Any graduation.

Significant Notes

- Ex-TCS employees cannot apply.
- PAN and date of birth are required for profile creation.

📌 German Language Customer Service Senior Analyst (Gurugram)
🏢 Gratitude
📍 Gurugram