Location: Gurugram, Haryana
Experience: 3–5 Years
Qualification: Any Graduation
Career Level: CL11
Work Mode: Work from Office (confirm with client)
Shift: Rotational Shifts

Job Description

We are hiring a German Language Customer Service Analyst for Accenture. The candidate will be responsible for handling customer queries in German, processing sales orders, coordinating with commercial and residential customers, and resolving order-related issues and claims.

Key Responsibilities

- Process and enter daily sales orders into the system.

- Communicate with German-speaking commercial and residential customers over calls.

- Handle customer inquiries and resolve order-related claims.

- Analyse customer issues and provide appropriate resolutions.

- Coordinate with internal teams to ensure smooth order processing.

- Maintain customer satisfaction throughout the purchase and service journey.

- Follow operational guidelines and meet service quality standards.

Mandatory Skills

- German Language Proficiency – P4 (Mandatory).





- Customer Service / Customer Support.

- German Communication – Verbal and Written.

- Order Management and Query Resolution.

Eligibility Criteria

- Any graduate.

- 3–5 years of relevant experience.

- Mandatory German language proficiency at P4 level.

- Customer service experience preferred.

- Willingness to work in rotational shifts.

SKILLS

German Language

German P4

German Communication

German Translation

Customer Service

Customer Support

International Voice Process

Voice Process

Order Management

Order Processing

Sales Order Management

Query Resolution

Complaint Management

Claim Processing

Customer Relationship Management

Verbal Communication

Written Communication

Email Support

Problem Solving

Client Coordination

4. Educational Qualification

- Any Graduation.

Candidate Industry:

- BPO / ITES

- Customer Service

- Customer Support

- International Voice Process

📌 German LanguageCustomer Service Analyst (Gurugram)
🏢 Gratitude
📍 Gurugram