Career Level: CL10
Location: Gurugram, Haryana
Experience: 5–8 Years
Qualification: Any Graduation
Notice Period: Up to 30 Days
Shift: Rotational Shifts

Job Description

Accenture is hiring a German Language Customer Service Senior Analyst with excellent German language proficiency to manage end-to-end customer service operations. The candidate will handle customer inquiries, resolve complex issues, and provide assistance before, during, and after the purchase or use of products and services while ensuring high customer satisfaction.

Roles & Responsibilities

- Handle end-to-end customer service operations in German.

- Communicate effectively with German-speaking customers.

- Address customer inquiries, complaints and service-related issues.

- Analyse and resolve increasingly complex customer problems.

- Ensure timely and accurate resolution of customer concerns.

- Coordinate with internal teams and stakeholders.

- Maintain positive customer relationships and service quality.

- Work independently with minimal supervision.

- Support and oversee small work efforts or team activities when required.

- Follow operational guidelines and rotational shift schedules.

Mandatory Skills

- German Language Proficiency – P4 (Mandatory).

- Excellent German verbal and written communication.

- Customer Service / Customer Support.

- Solid problem-solving and analytical skills.





- Ability to manage customer service processes end to end.

Eligibility Criteria

- Any Graduation.

- 5–8 years of relevant experience.

- German language proficiency at P4 level is mandatory.

- German proficiency must be verified through the applicable language assessment.

- Notice period: Up to 30 days.

- Willingness to work in rotational shifts.

3Skills

German Language

German P4

German Speaking

German Written Communication

German Translation

Customer Service

Customer Support

Customer Service Operations

International Voice Process

Voice Process

End-to-End Customer Service

Customer Relationship Management

Complaint Management

Query Resolution

Problem Solving

Analytical Skills

Client Coordination

Team Handling

Stakeholder Management

Communication Skills

4. Candidate Industry

Select:

- ITES / BPO

- Customer Service

- Customer Support

- International Voice Process

- Shared Services

5. Salary Breakdown

Minimum annual CTC

₹10 LPA

₹83,333/month

Maximum annual CTC

₹20 LPA

₹1,66,667/month

Recruitment recommendation: Keep German P4 as the primary mandatory keyword. Target candidates with 5–8 years of German-language customer service experience and a notice period of 30 days or less.

Suggested job title for better candidate reach: German Language Expert – Customer Service Senior Analyst (P4).

📌 German LanguageCustomer Service Senior Analyst (Gurugram)
🏢 Gratitude
📍 Gurugram