ITALIAN LANGUAGE CUSTOMER SERVICE ANALYST | 3–5 YEARS EXPERIENCE | GURUGRAM
Designation: Customer Service Analyst
Skill Required: Italian Language – P4
Qualifications: Any Graduation
Years of Experience: 3–5 years
Location: Gurugram
Work Shift: Rotational
WHAT WOULD YOU DO?
- The role requires an expert in the Italian language. OTC knowledge is an added advantage.
- Customer service involves providing assistance and support to customers before, during, and after a purchase or use of a product or service.
- It includes addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
ROLES AND RESPONSIBILITIES
- Analyze and solve lower-complexity problems.
- Interact daily with peers within management before updating supervisors.
- Have limited exposure to clients and/or management.
- Receive moderate-level instructions on daily work tasks and detailed instructions on recent assignments.
- Make decisions that impact your own work and may impact the work of others.
- Work as an individual contributor within a team, with a focused scope of work.
- Work rotational shifts as required.
📌 Language translator-Italian_AIOC-456 - Gurugram
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📍 Gurugram
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