Job Title:* German Language (P4) – Customer Service Analyst
*Company:* Accenture
*Location:* Gurgaon (Gurugram), India
*Job ID:* AIOC-S01670444
*Career Level:* CL11
*Salary:* INR 15 LPA (INR 1,25,000 per month equivalent)
*Experience:* 3 to 5 Years
*Qualification:* Any Graduation
*Job Type:* Full-time | Rotational Shifts
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About the Role
Accenture is hiring a *German Language (P4) – Customer Service Analyst* to join its Operations team in Gurgaon. In this role, you will handle day-to-day sales orders, coordinate with commercial and residential customers over calls in German, and resolve order-related claims.
You will be the point of contact for customers before, during, and after the purchase or use of a product or service, ensuring inquiries are addressed, issues are resolved, and customer satisfaction is maintained.
Key Responsibilities
- Enter day-to-day sales orders in the system accurately and on time
- Coordinate with commercial and residential customers over calls in German
- Resolve order-related claims and customer issues
- Address inquiries and provide effective solutions to maintain customer satisfaction
- Analyse and solve lower-complexity problems independently
- Interact with Accenture peers before updating supervisors
- Follow moderate instructions on daily tasks and detailed instructions on new assignments
- Work as an individual contributor within a team with a focused scope of work
- Work in rotational shifts as per business requirements
- 3 to 5 years of relevant experience in Customer Service / Language Translation
- Solid communication skills in German (P4) and English
- Good problem-solving and analytical skills
- Ability to work in rotational shifts
- Customer-centric mindset with attention to detail
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
How to Apply
If you meet the above requirements and are fluent in German (P4), apply now with your updated resume.