Put your German language expertise to work in an international customer service environment!

We are looking for German-speaking Customer Service Analysts to support sales order processing and customer enquiries. The role involves communicating with commercial and residential customers in German, managing order-related requests, resolving claims, and ensuring a smooth customer experience throughout the purchasing journey.

Job Details

- Location: Gurugram

- Experience: 3–5 years

- Qualification: Any Graduate

- Career Level: CL11

- Language Requirement: German – P4 (Mandatory)

- Annual CTC: Up to ₹15 LPA

- Monthly Equivalent: Approximately ₹1,25,000

- Shift: Rotational shifts, as required

Mandatory Requirements

- Professional German language proficiency at P4 level .

- Bachelor's degree in any discipline.

- 3–5 years of relevant customer service or related experience.

- Ability to communicate effectively with German-speaking commercial and residential customers.

- Strong customer-handling, problem-solving, and issue-resolution skills.

- Ability to manage customer enquiries and order-related concerns professionally.

- Willingness to work rotational shifts.

Key Responsibilities





- Process and enter daily sales orders accurately into the relevant systems.

- Communicate with commercial and residential customers in German through calls.

- Handle customer enquiries before, during, and after product or service purchases.

- Investigate and resolve order-related claims, concerns, and service issues.

- Maintain customer satisfaction through timely and effective issue resolution.

- Analyse customer concerns and resolve routine or lower-complexity problems.

- Follow operational instructions, process guidelines, and established procedures.

- Coordinate with internal colleagues and escalate matters to supervisors when necessary.

- Work collaboratively as an individual contributor within a team.

- Take ownership of assigned tasks and ensure accurate completion.

Ideal Candidate Profile

- Robust German communication skills with mandatory P4 proficiency.

- Customer-focused approach and professional telephone etiquette.

- Good analytical thinking and problem-solving abilities.

- Accuracy in sales order entry and customer information management.

- Ability to work independently within an assigned scope while collaborating with team members.

📌 German Language Customer Service Analyst (Gurugram)
🏢 Gratitude
📍 Gurugram