We're Hiring: Process Associate – Digital (Webchat & Email)

Location: Kolkata
Experience: 3–8 Years
Band: BPO 1/2
Job Code: 438654
Domain: Utilities – Electricity & Gas Customer Service
Process: International Web Chat, Email & Digital Support
Shift: Rotational, including night/graveyard shifts

Role Overview:
We are hiring candidates with international non-voice customer service experience to handle customer queries through web chat and email, ensuring accurate resolutions and excellent customer experience.

Key Responsibilities:

- Handle international customer queries through web chat and email.

- Resolve billing, payment, account and service-related queries.

- Manage complaints, escalations and customer retention conversations.

- Handle multiple concurrent chats while maintaining accuracy.





- Maintain transparent customer records and CRM updates.

- Follow customer verification, privacy and compliance guidelines.

- Meet quality, productivity and service-level targets.

Required Skills:
Web Chat, Email Support, International Non-Voice Process, Written English, Customer Service, Query Resolution, Complaint Handling, Billing Support, CRM and Multitasking.

Preferred: Electricity & Gas Utilities customer-service experience.

Eligibility: Ex-TCS employees are not eligible.

PAN and DOB are required for profile creation.

Interested candidates: Apply now and complete the screening questionnaire through the application link attached:

📌 Process Associate (Kolkata)
🏢 Gratitude
📍 Kolkata