Post Title : ​ Italian Language Customer Service Analyst (P4) – OTC Customer Support

Job Description

We are looking for an Italian-speaking Customer Service Analyst to assist customers before, during, and after the purchase or use of a product or service. The role involves responding to inquiries, resolving issues, and supporting customer satisfaction. Order-to-Cash (OTC) knowledge is an added advantage.

Location

Gurugram

Experience

3–5 years

Work Shift

Rotational

Key Responsibilities

1. Analyze and resolve routine, lower-complexity customer service problems.
2. Respond to customer inquiries and assist with resolving issues.
3. Support customer satisfaction and maintain positive customer relationships.
4. Coordinate with peers and update supervisors as required.
5. Follow work instructions and contribute as an individual team member.

Required Skills

- Italian language proficiency at P4 level.
- Customer service and query resolution.
- Analysis and problem-solving.
- OTC knowledge is an added advantage.

Education

Any graduation.

Key Notes

- Ex-TCS employees cannot apply.
- PAN and date of birth are required for profile creation.

📌 Italian Language Customer Service Analyst (Noida)
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