Lead Product Manager – Agent Experience

About Us:
Neuron7.aiis a rapidly growingAI-first SaaS companybuilding a category-definingService Intelligence platform.
Backed by top Silicon Valley VCs and strategic angel investors
Helps enterprises make accurate service decisions in seconds
LeveragesAI, NLP, LLMs, and structured + unstructured data
Integrates seamlessly withSalesforce Service Cloud, ServiceNow, Microsoft D365

Why Join Us:
AtNeuron7.ai, you'll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.
Industry Challenges Neuron7 Solves
Skills Shortage– Loss of tribal knowledge due to workforce attrition
Rising Complexity– Products are harder to support than ever
Demand for Instant Answers– Customers expect self-service and real-time resolutions
Neuron7 convertscollective enterprise intelligence(data + people) intoactionable AI-powered predictions.

About the Team:
The product team at Neuron7 is new and growing! You'll join a design + product team working to launch Neuron7's next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you'll have the opportunity to have significant impact on both product direction and on the team's practices. Most of Neuron7 is based in either the Bay Area and Bangalore.

What you'll do:
Neuron7 is building the next generation ofAI-powered service intelligence, enabling enterprises to improve service efficiency and predict future issues before they occur. As theProduct Manager for Agentic Experience,



you will own the strategy and execution of ourAgent product experience and corresponding analytics and insights.
You'll collaborate withdata scientists, engineers, and customer success teamsto improve both knowledge and diagnostics search as a well as provide insights on search KPIs to our customers. Your work will empower organizations toaccelerate troubleshooting, answer any question, and optimize service workflows.

Key Responsibilities
Own and drive theproduct roadmapfor AI diagnostics
Improveonboarding & time-to-ROI
Buildself-service diagnostic experiencesfor end users
Optimizetechnician workflowsand expert curation tools
Integrate withServiceNow, Salesforce, Microsoft Dynamics, FSM tools
Partner with customers to gather real-world feedback
Collaborate with data science onknowledge graphs, decision trees, case-based reasoning
Track success metrics: Diagnostic accuracy,Case deflection,Technician productivity

Qualifications
8+ yearsof Product Management experience
Experience inAI diagnostics, FSM, CSP, or support automation
Strong knowledge of: ServiceNow,Salesforce Service Cloud, Microsoft Dynamics / Zendesk
Exposure toLLMs, AI search, ML systems(plus)
Strong analytical and data-driven mindset




Experience working withfield service & support teams

What We Do and Value:
AtNeuron7.ai, we prioritize integrity, innovation, and a customer-centric approach.
Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.

Company Perks & Perks:
Competitive salary, equity, and spot bonuses.
Paid sick leave.
Comprehensive health insurance.
Paid parental leave.
Work from our vibrant Bengaluru office.

Our Commitment to Diversity and Inclusion:
Neuron7.aiis committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.

If you're excited about building innovative backend solutions and want to be part of a forward-thinking team, we'd love to hear from you!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Lead Product Manager – Agentic Experiences | Bangalore (Bengaluru)
🏢 Neuron7
📍 Bengaluru