Solution Architect – Salesforce Field Service & AI (GenAI / LLM)

Location:India / US (Remote/Hybrid)
Company:Neuron7.ai

About Neuron7.ai
Neuron7.ai is a leadingService Resolution Intelligenceplatform leveragingAI and GenAIto transform enterprise service operations. We help global enterprises improve field service efficiency, reduce resolution time, and enhance customer experience.
Role Overview
We are seeking an experiencedSolution Architectwith deep expertise inSalesforce (Service Cloud & Field Service Lightning)and robust exposure toAI/GenAI technologies. This role will focus on designing and implementing scalable solutions integratingLLMs, RAG architectures, NLP, and AI workflowsinto enterprise Field Service environments.

Key Responsibilities
Design and implementend-to-end Salesforce solutionsacross Service Cloud and Field Service (FSL)
ArchitectField Service workflowsincluding work orders, scheduling, dispatch, technician enablement, and asset management
Lead integration of Salesforce withAI/GenAI platformsusingLLMs, RAG, NLP, and semantic search
Build scalable integrations usingAPIs, middleware (MuleSoft), and event-driven architectures
Define and implementAI guardrails, governance, and responsible AI practices
Work onagentic workflows, MCP protocols, and tool orchestration frameworks
Collaborate with Product, Engineering, and Customer teams for solution delivery
Conduct customer workshops, technical discovery sessions, and solution demos
Ensure system performance, scalability, security, and reliability

Required Qualifications
12+ years of experience inSolution Architecture / Enterprise Systems
Strong hands-on experience inSalesforce Service Cloud and Field Service Lightning (FSL)




Proven experience inSalesforce implementation and integrationprojects
Experience withAI/GenAI technologies (LLMs, RAG, NLP, semantic search)
Strong knowledge ofintegration patterns, REST/SOAP APIs, and middleware tools
Experience withcloud platforms (AWS, Azure, or GCP)
Solid understanding ofdata architecture, microservices, and distributed systems

Preferred Qualifications
Experience withServiceNow (CSM/FSM)platforms
Familiarity withLangChain, LangGraph, or similar frameworks
Experience withvector databases, embeddings, and retrieval systems
Knowledge ofAI evaluation frameworks (RAGAS, LLM-as-a-judge)
Exposure toDevOps, CI/CD, and observability tools
Domain experience inField Service, Customer Support, or Operations

Our Commitment to Diversity and Inclusion:
Neuron7.aiis committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.
If you're excited about using data to drive service intelligence and want to be part of a forward-thinking team, we'd love to hear from you!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Solution Architect – Salesforce Field Service & Ai (Genai / Llm) (Bengaluru)
🏢 Neuron7
📍 Bengaluru