- Excellent English written and verbal communication skills.
- Ability to manage all the critical KPIs involving TAT, Quality and end to end resolution.
- Detailed oriented with the ability to follow desktop procedures and work instructions closely.
- Ability to identify problems and apply creative solutions.
- Ability to multi-task, be highly organized, and work independently.
- Ability to work independently and under pressure.
- Logical thought process with the ability to follow guidelines and documented procedures.
- Positive analytical skills