The Lead Business Analyst will own and drive business analysis, process optimization, and functional governance for the Retail EMI Loan Management System (LMS). The role will act as the bridge between business stakeholders, operations, technology teams, vendors, and leadership to ensure the LMS supports business growth, operational efficiency, regulatory compliance, and superior customer experience across the retail lending lifecycle.
The incumbent will be responsible for requirement management, solution design, change delivery, vendor coordination, production enhancements, and strategic transformation initiatives related to retail EMI-based lending products.