Location:
Hyderabad Domain: US Property & Casualty (P&C;) Insurance Function: Business Process Services (BPS) ValueMomentum is looking for an experienced Operations Manager – P&C; Insurance Operations to lead and manage day-to-day insurance operations within our growing Business Process Services (BPS) practice. The ideal candidate should have solid experience in US P&C; insurance operations, team management, service delivery and operational governance, with the ability to drive productivity, quality and customer satisfaction.
Key Responsibilities
• Manage day-to-day P&C; insurance operations and ensure smooth execution of business workflows.
• Lead, mentor and manage operations teams, ensuring productivity, quality and process adherence.
• Monitor SLAs, turnaround times, volumes, backlogs and operational performance.
• Drive workforce planning, workload allocation and capacity management.
• Handle operational escalations, process exceptions and service recovery.
• Coordinate with brokers, agents, underwriters and customer stakeholders.
• Identify process improvement opportunities and drive operational efficiency.
• Prepare operational reports and performance dashboards for management reviews. Required Skills & Experience
• 8–12 years of experience in insurance operations, preferably in US P&C; insurance.
• Proven experience managing operations teams and day-to-day delivery activities.
• Strong understanding of insurance workflows, SLA adherence and quality management.
• Experience handling operational escalations and stakeholder coordination.
• Exposure to Personal Lines and Commercial Lines insurance operations.
• Strong team management, analytical and communication skills. Good to Have
• Experience supporting insurance carriers, MGAs or brokers.
• Familiarity with insurance operations platforms and workflow automation.
• Experience in global BPS delivery environments. Work Details
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Location:
Hyderabad
• Shift: 5:30 PM – 2:30 AM
• Transportation: One-way cab drop facility Interested in this opportunity? Please complete the preliminary screening questionnaire and share your updated resume using the link below: Apply Here: https://forms.cloud.microsoft/r/eR4q9wYsAi