Job Title: Facility Management Coordinator – US Operations

Location:
Chennai, India (Offshore) Employment Type: Full-Time Work Schedule: US Business Hours / Night Shift Department: Facility Management / Operations

About the Role
We are looking for a motivated and detail-oriented Facility Management / Work Order Coordinator to support the day-to-day facility management operations of our US-based clients from our offshore India location. The individual will be responsible for managing work orders, repair and maintenance requests, vendor coordination, follow-ups, and service completion tracking through ServiceChannel. The role requires regular coordination with clients, vendors, contractors, and internal teams to ensure facility issues are addressed within the required timelines and service-level expectations.

Key Responsibilities
• Manage and monitor facility-related work orders through ServiceChannel.
• Review incoming work orders and ensure they are properly assigned to the appropriate vendor or service provider.
• Coordinate and follow up with vendors and contractors for repair and maintenance activities.
• Track work order status from initiation through completion and ensure timely closure.
• Review vendor updates, estimates, invoices, completion notes, and supporting documentation.
• Follow up on delayed, overdue, or unresolved work orders and escalate issues when required.
• Communicate with US-based clients, property teams, vendors, and internal stakeholders regarding work order status and resolutions.
• Monitor preventive and reactive maintenance activities and ensure they are completed within established timelines.
• Validate work order information,



including scope of work, location details, service dates, costs, and completion status.
• Maintain accurate records and update ServiceChannel with the latest work order information.
• Identify recurring facility issues and escalate trends or operational concerns to management.
• Prepare regular status reports and operational updates for clients and internal leadership.
• Ensure compliance with client-specific processes, service-level agreements (SLAs), and operational procedures.
• Assist with additional facility management and property operations activities as required. Required Qualifications & Experience
• Bachelor's degree or equivalent qualification preferred.
• 2–5 years of experience in Facility Management, Property Management, Work Order Management, or related operations.
• Experience supporting US-based facilities or commercial properties is highly preferred.
• Hands-on experience with ServiceChannel is strongly preferred.
• Good understanding of facility repair and maintenance processes.
• Experience coordinating with vendors, contractors, technicians, and service providers.
• Strong follow-up and problem-solving skills.
• Excellent written and verbal communication skills.




• Strong attention to detail and ability to manage multiple work orders simultaneously.
• Good working knowledge of Microsoft Excel, Outlook, and other Microsoft Office applications.
• Ability to work independently and effectively with teams located in different time zones. Preferred Skills
• ServiceChannel experience.
• Knowledge of commercial real estate and facility management operations.
• Experience with HVAC, plumbing, electrical, general maintenance, janitorial, landscaping, and other facility services.
• Understanding of work order lifecycle and SLA management.
• Experience handling vendor estimates, invoices, and service documentation.
• Previous experience working with US clients or US-based facility management teams. Key Competencies
• Work Order Management
• Vendor & Contractor Coordination
• ServiceChannel Expertise
• Client Communication
• Problem Solving
• Follow-up & Escalation Management
• Time Management
• Attention to Detail
• Team Collaboration

What We Offer
• Prospect to work with US-based commercial real estate and facility management operations.
• Exposure to large-scale facility management processes and ServiceChannel.
• Opportunity to develop expertise in US facility management and property operations.
• Team-oriented and growth-oriented work environment. As an MBE with a full inclusion culture, Mohr Partners Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

📌 Facility Management Coordinator – US Operations (Chennai)
🏢 Mohr Partners
📍 Chennai