? We're Hiring | Software Technical Support Engineer II – Turbomachinery & CFD Are you passionate about turbomachinery design, Computational Fluid Dynamics (CFD), and engineering simulation? Concepts NREC India Private Limited (CNIPL) is looking for a talented and customer-focused Software Technical Support Engineer II to join our growing technical team in India ?

Location:
Remote – India ? Employment Type: Full-time ?

Experience:
2–4 years preferred ✈️ Travel: Up to 10% About Concepts NREC Concepts NREC is a leading independent organization specializing in turbomachinery design, development, research, and training. We develop and support advanced engineering software used by turbomachinery designers and analysts worldwide. Position Overview We are seeking a technically strong and customer-focused Software Technical Support Engineer II to support Concepts NREC’s Agile suite of turbomachinery design and analysis software. The role combines practical turbomachinery engineering knowledge with software troubleshooting, customer engagement, technical communication, and product quality activities. The successful candidate will help customers apply the software effectively, investigate technical issues, communicate workable solutions, and provide structured feedback to our product development teams. ?

Key Responsibilities
Customer and Software Technical Support
• Provide technical support for Concepts NREC’s Agile suite of turbomachinery design and analysis applications.
• Respond to customer questions, investigate software errors and unexpected results, and guide users toward effective solutions.
• Reproduce reported issues using representative models and workflows; collect relevant input files, settings, logs, and diagnostic information.
• Troubleshoot application workflows involving geometry, mesh preparation, boundary conditions, solver settings, convergence, and post-processing, as applicable to the product.
• Manage support cases from initial assessment through resolution, documenting findings, workarounds, and follow-up actions in the support tracking system.
• Participate in software verification, regression testing, beta testing, and validation of new software releases.
• Escalate complex or suspected software defects to the appropriate product development team with clear reproduction steps and supporting evidence.
• Conduct remote customer meetings, screen-sharing sessions, and technical discussions to resolve application-related challenges. Concepts NREC Application Support




• Develop working knowledge of Concepts NREC applications and their end-to-end turbomachinery workflows, including tools such as AxCent, Compal, Pumpal, and Rital as relevant to assigned responsibilities.
• Support users working across preliminary (1D/mean-line) design, through-flow analysis, and detailed 3D turbomachinery design and analysis workflows.
• Assist customers in applying the software to axial, radial, and mixed-flow turbomachinery, including compressors, turbines, and pumps.
• Help users understand software inputs, modeling assumptions, design parameters, performance maps, and engineering outputs.
• Where relevant, assist with interfaces and workflows involving third-party CAE tools such as ANSYS CFX, ANSYS Fluent, Siemens STAR-CCM+, NUMECA, and OpenFOAM. Customer Enablement and Technical Content
• Participate in software demonstrations, technical presentations, and pre-sales or customer engagement activities.
• Deliver customer training, workshops, and software demonstrations covering engineering concepts and practical application workflows.
• Create and maintain clear technical resources, including user guides, tutorials, FAQs, knowledge-base articles, presentations, case studies, and application notes.
• Develop example models and demonstration cases that explain software capabilities, recommended workflows, and engineering best practices.
• Translate recurring customer questions and support findings into reusable technical documentation and learning material. Product Quality and Development Support
• Develop and maintain a structured library of representative turbomachinery design and analysis cases for product verification and regression testing.
• Test beta, maintenance, and production releases; verify bug fixes and evaluate new or enhanced software functionality.
• Check that application workflows produce consistent and technically reasonable results, documenting deviations and test outcomes.
• Collect, organize, and communicate customer feedback, feature requests, and recurring usability issues to product management and development teams.
• Assist with internal and customer software licensing requests and related technical coordination.




• Monitor relevant industry developments and competing turbomachinery software capabilities to help identify customer needs and opportunities for improvement. ? Required Qualifications
• Bachelor's degree in Mechanical Engineering or a closely related discipline.
• Strong fundamentals in fluid mechanics, thermodynamics, turbomachinery, and engineering analysis.
• Industrial experience in CFD and/or FEA.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent written and verbal communication skills in English.
• Ability to work independently in a remote, customer-focused setting. ? Preferred Skills & Experience
• Master's degree in Mechanical Engineering, preferably specializing in turbomachinery or CFD.
• 2–4 years of relevant industry experience in turbomachinery design, CFD, FEA, or CAE engineering software support.
• Hands-on experience with Concepts NREC applications such as AxCent, COMPAL, PUMPAL, and RITAL.
• Experience with ANSYS CFX, ANSYS Fluent, Siemens Star-CCM+, NUMECA, or OpenFOAM.
• Knowledge of CFD meshing, boundary conditions, solver setup, convergence, and post-processing.
• Experience with axial and radial turbomachinery design and performance analysis.
• Familiarity with Python, design optimization, or engineering automation.
• Experience in technical customer support, software demonstrations, or technical training. What Success Looks Like in This Role
• Customers receive timely, technically sound, and clearly communicated support.
• Reported issues are reproduced, documented, and routed efficiently, with useful feedback provided to development teams.
• Training sessions and technical resources help customers use Concepts NREC applications confidently and effectively.
• Regression and release testing is consistent, repeatable, and supported by well-documented engineering test cases. ? Why Join Concepts NREC? This is an opportunity to work with advanced turbomachinery design technologies, collaborate with global engineering teams, engage with customers worldwide, and contribute to the development and improvement of specialized engineering software. ? Interested in joining our team? Apply through our LinkedIn job listing. We also encourage you to share this opportunity with qualified engineers in your network #Hiring #ConceptsNREC #Turbomachinery #CFD #EngineeringJobs #AxCent #COMPAL #PUMPAL #RITAL #ANSYSCFX #ANSYSFluent #MechanicalEngineering #CAE #TechnicalSupport #RemoteJobs

📌 CAE Software Technical Support Engineer II (India)
🏢 Concepts NREC
📍 India