Shift Ahead is seeking a effective independent Tier III Engineer for an advanced technical role for its US based Client operations into Telecom UC operations . The engineer will resolve complex data, VoIP, and managed services issues, including escalated customer calls requiring in-depth technical expertise. Experience
- 5 to 8 years of experience JOINING REQUIRED IN 15 DAYS TIMELINE ONCE SELECTED `

Key responsibilities
include analyzing, troubleshooting, and resolving technical issues related to repairs, installations, and connectivity. The role may involve remote troubleshooting of customer equipment as well as providing guidance and education to customers, with a strong focus on achieving first-call resolution whenever possible. Important elements of the role :
• Read SIP signaling and PCAPs
• Troubleshoot Adtran devices




• Know the customer-side equipment (modems and routers, PBX systems, and hosted/VoIP phones)
• Troubleshoot the whole voice path
• Handle escalated tickets and calls The ideal candidate will be knowledgeable in reading and fully understanding SIP messaging and call PCAPs to diagnose and resolve VoIP-related issues effectively. Key skills Modems/Routers, PBX systems, Hosted/VoIP phones, etc Troubleshooting of VOIP network from customer end points to SBCs and soft switches Excellent English speaking and writing skills Confident candidates may apply(preferred) or mail to [email protected]

📌 Tier 3 NOC Engineer (India)
🏢 Shift Ahead Technologies
📍 India