Vacant Position: 1 ERP ID: HR-OPN-2026-0059 Qualification: Any Graduate B.
Tech/Diploma (Mechanical / Electrical / Civil / Renewable Energy) Department: Engineering & Production Job
Location:
Bengaluru
• Job Purpose To manage and maintain strong relationships with clients, understand their requirements, coordinate with internal departments, and ensure timely delivery of products and services while maintaining high customer satisfaction.
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Key Responsibilities
• Handle client enquiries through phone calls, emails, and other communication channels.
• Build and maintain positive relationships with existing and new clients.
• Understand client requirements and provide appropriate information and solutions.
• Coordinate with the sales, design, production, and operations teams to ensure smooth execution of client orders.
• Prepare quotations, follow up on proposals, and coordinate order confirmations.
• Track order status and provide regular updates to clients.
• Handle client complaints, queries, and concerns professionally.
• Ensure timely resolution of customer issues by coordinating with concerned departments.
• Follow up on pending payments and outstanding invoices.
• Maintain client databases, communication records, and order-related documentation.
• Collect client feedback and identify opportunities to improve customer satisfaction.
• Ensure timely communication and follow-up until successful order completion.
• Required Skills
• Excellent verbal and written communication skills.
• Strong client-handling and relationship-management skills.
• Valuable negotiation and problem-solving abilities.
• Proficiency in MS Excel, MS Word, and email communication.
• Ability to coordinate with multiple departments.
• Good follow-up and time-management skills.
• Customer-focused attitude and professional approach.
• Educational Qualification
• Any Bachelor’s Degree.
• Business Administration, Marketing, or related qualifications preferred.
• Experience
• 1–3 years of experience in client relationship management, customer support, or client coordination.
• Experience in manufacturing, signage, or project-based industries will be an added advantage.