Company Description Hermes Voyages is an exclusive sports, travel, and lifestyle company dedicated to serving travelers with a passion for exploration and unique experiences. The company partners with Spanish, American, and English organizations worldwide to deliver unforgettable, curated travel offerings. Since its launch at The Royal Calcutta Turf Club on January 1, 2017, in the presence of the British Deputy High Commissioner, Kolkata, and the Vice Consul of the United States of America, Hermes Voyages has built a distinctive brand in premium travel. Team members join a growing organization focused on high-quality service, global partnerships, and memorable journeys for clients. Role Description The Operations Executive is a full time, on-site role based in Kolkata, responsible for supporting and coordinating day-to-day travel operations. This includes managing bookings, itineraries, and vendor relationships, ensuring services are delivered accurately and on schedule. The role involves monitoring operational workflows, resolving issues promptly, and maintaining clear communication with clients, partners, and internal teams. The Operations Executive will assist in optimizing processes, maintaining documentation, and contributing to service quality and customer satisfaction in line with Hermes Voyages’ premium brand standards. Qualifications
• Strong interpersonal and communication skills to interact effectively with clients, partners, and internal teams.




• Experience in operations and operations management, preferably in travel, tourism, hospitality, or a related service industry.
• Solid analytical skills to review data, identify issues, and support process improvements.
• Ability to work on-site in Kolkata with a hands-on approach to day-to-day operational tasks.
• Good organizational and time management abilities, with attention to detail and accuracy.
• Proficiency in standard office software and familiarity with booking or reservation systems is advantageous.
• Relevant diploma or degree in business, travel and tourism, hospitality management, or a related field is beneficial.
• Lead Conversion: Handle inquiries via phone, email, and chat to convert prospects into confirmed hotel room bookings or holiday packages. [1]
• Itinerary Design: Create custom travel packages including lodging, sightseeing, local transport, and value-added add-ons. [1]
• Client Relationship Management: Maintain databases, follow up with past guests, and build networks with corporate clients or B2B travel trade partners. [1, 2]
• Negotiation & Coordination: Coordinate with partner hotels, transport agencies, and vendors to secure competitive net rates. [1]
• Target Achievement: Meet or exceed individual and team Key Performance Indicators (KPIs) for room night sales and revenue generation. [1]

📌 Operations Executive (Kolkata)
🏢 Hermes Voyages
📍 Kolkata