Skills
• Knowledge of software and hardware troubleshooting
• Local server maintenance and centralized drive creation and maintenance.
• System backups
• Excellent skills and know-how in networking and Ethernet wiring
• Firewall and switch configuration and maintenance.
• Firewall policies and rules
• Desktop and laptop assembly and disassembly
• Vendor management
• Internet management through common access points, firewall, and Wi-Fi
• Purchase and sale of hardware
• Inventory management and admin work
• Excellent in Excel and Google Sheets
• Excellent knowledge of Microsoft 365 and Google Suite
• User management
• Licenses and subscription management
• Knowledge of ticketing tools
• Development of IT policies and SOPs
• CCTV camera installation and management
• Knowledge of AI tools and platforms
• Basic knowledge of AWS and Azure Requirements
• 4-5 years of experience in desktop support or the IT field
• Any graduate with relevant experience. BCA and an IT diploma are a plus point
• Can do night shifts mainly and is comfortable with rotational shifts
• Very valuable English speaking skills
• International Client handling experience