The Strategy, Data & Business Transformation Lead will serve as the principal driver of both the strategic transformation agenda and the data, operational reporting, and analytics for the WLS Risk Operations team. Sitting within the Operations Strategy function, this high-visibility role bridges strategic transformation and operational BAU execution, shaping the strategic direction of Risk Operations while ensuring that data, reporting, and automation capabilities directly support leadership’s business needs, control requirements, and decision-making. The mandate spans the full lifecycle of initiatives from strategic design through development, deployment, and continuous improvement collaborating closely with senior leadership and cross-functionally with Product, Technology, Risk, Controls, and Business Management to optimize efficiency and effectiveness across Risk Operations.

Strategic Leadership & Transformation

- Lead and drive strategic initiatives that transform and innovate organizational processes, including the key AI for Operations program, developing forward-thinking strategies aligned with Risk Operations' long-term vision

- Champion process efficiency and operational improvements through strategic planning and execution, cultivating robust partnerships with stakeholders across Risk, Product, and Technology.

- Spearhead ROI forecasting and reconciliation to support strategic objectives, and provide strategic leadership and guidance to a team focused on executing transformative initiatives.

- Coordinate and deliver impactful organizational messaging, including reports, presentations, and business partner updates.

Operational Analytics & Reporting

- Deliver on-demand reporting and analytics to support operational leads’ requirements and project needs, leveraging analytics tools where necessary.





- Expertise in preparing monthly KPI/metric reports and standardizing reporting processes across the group.

- Establish executive-ready reports and narratives that provide key on-demand operational data insights and communicate progress and risks to senior leadership.

AI/ML & Innovation

- Identify high-value AI/ML use cases across the Risk Operations lifecycle, engaging and supporting the group’s AI Council.

- 5+ years of experience in business strategy, data/analytics, or operations, with a demonstrated track record of leading innovation and transformation and delivering material business outcomes in financial services across credit operations, risk, or adjacent domains.

- Ideally experience in analytics and reporting tooling.

- Strong understanding of the credit lifecycle and familiarity with internal credit/operations applications such as CAMP, iCRD, CAMP, and iSPRESO.

- Track record of orchestrating cross-functional delivery aligned to strategic initiatives with disciplined prioritization and benefits realization, along with exceptional strategic thinking and organizational skills to manage multiple priorities.

- Strong leadership skills and team orientation, with the ability to build strong client relationships and influence stakeholders, and proficiency in operations and risk concepts to interpret decisions and identify potential issues.

- Skilled at translating complex analytics into concise, action-oriented executive narratives, and experienced in reviewing documentation and providing executive summaries and analyses for senior audiences.

- Adept at leading change at scale and building durable operating mechanisms, with domain knowledge of the data ecosystem across various credit applications.

- Proficient with Microsoft Project, Power Point, and Excel.

- Bachelor’s Degree required; degree in a quantitative, business, or related field preferred.

📌 Risk Operations – Strategy, Data & Business Transformation Lead, Vice President (India)
🏢 JPMorgan Chase
📍 India