• Role Summary Handle escalated incidents, advanced diagnosis, production change execution, problem management and RCA. Not every engineer covers every technology; the pool as a whole must cover WAN, LAN/WLAN, DC/Core, DDI and Security/SASE across all operating hours.
• Scope and Ownership Owns
• L2 incident diagnosis and restoration
• Production change execution
• Problem management and RCA
• OEM/carrier escalation
• Major Incident technical support
• Runbook development and operational automation Hands off
• Design and standards changes → SCP / DCP / CAP
• Recent builds → Deployment / Lifecycle
• First-line triage stays with NOC
•

Key Responsibilities
• Diagnose and restore escalated incidents across WAN, LAN/WLAN, DC and DDI.
• Execute approved production changes under CAB, with rollback.
• Run problem management and RCA, driving permanent fixes with platform teams.
• Escalate to OEMs and carriers and manage them to resolution.
• Provide technical leadership on Major Incident bridges.
• Troubleshoot Security/SASE connectivity where assigned to the specialist track.
• Write and maintain runbooks and transfer knowledge to NOC.
• Identify noisy alerts and improve monitoring with platform teams.
• Build operational automation (scripts, playbooks, API tooling).
• Coach NOC analysts on escalation quality.
• Required Skills Technical Primary Skills
• Routing and switching troubleshooting
• Versa SD-WAN
• Cisco LAN/WLAN
• Nexus / ACI
• DNS/DHCP/IPAM (Infoblox)
• DNAC
• DNS/DHCP/IPAM (Infoblox)
• Monitoring/observability
• Python,



Ansible, APIs (strongly preferred)
• Depth varies by track; one primary track per engineer Soft Skills
• Structured RCA
• Vendor management
• Clear bridge communication
• Mentoring
• Preferred Skills / Certifications
• CCNP Enterprise
• CCNP Data Center or Security for specialists
• Versa for WAN resources; Infoblox for DDI resources
• ITIL Foundation
• Experience and Education
• Approximately 5+ years in enterprise network operations, including escalation/L2 experience.
• Degree or equivalent (assumed).
• Tools and Technologies
• ServiceNow
• Monitoring/observability platforms
• Datadog and Opmanager
• Catalyst Center
• Versa tools
• ThousandEyes
• Netskope / Check Point consoles (specialists)
• Git, Ansible, Python
• Work Model
• 24x7 rotating coverage with on-call (assumed).
• Rosters must show each skill track covered across all operating hours.
• KPIs / SLAs
• MTTR by priority
• First-time fix rate
• Change success rate
• RCA completion and recurring-incident reduction
• Runbooks delivered
• OEM/carrier escalation turnaround
• Skill coverage per shift
• (Targets to be agreed with Cargill)




• Escalation Path and Interfaces
• Receives escalations from NOC.
• Escalates design-level issues to SCP / DCP / CAP and OEM/carrier issues to vendors.
• Receives as-builts and runbooks from Deployment; supplies RCA input to platform teams.
• Common Expectations (all roles)
• Operate within Cargill ServiceNow processes, Network CAB / Change Management, and Incident, Major Incident and Problem Management.
• Comply with Cargill security and privileged-access controls, documentation and knowledge-management standards, and use Cargill-approved code/configuration repositories.
• Work as a staff-augmentation resource embedded in a Cargill-led team.
• Build increasing competency in Python, Ansible, APIs, infrastructure/configuration automation, Git version control and automated validation, supporting Cargill's move toward automated and autonomous network operations.
• Proposed skill mix across the 24-engineer pool (illustrative; Cognizant to finalise) Track Primary Skills WAN / Versa SD-WAN Versa, BGP/OSPF, carrier troubleshooting LAN / Cisco switching Catalyst, STP, VLAN, routing WLAN WLC/AP, RF, 802.1X/ISE DC / Core Nexus, ACI DDI Infoblox DNS/DHCP/IPAM Network Security / SASE Netskope, Check Point, Versa security Monitoring & observability Alert tuning, dashboards, ThousandEyes Automation Python, Ansible, APIs, Git Each engineer holds one primary track and ideally a secondary one to keep shifts covered during absences. Automation and monitoring skills may also be held as secondary skills within other tracks.

📌 Network Engineer– Operations (Chennai)
🏢 Cognizant
📍 Chennai