Solution Lead – Intelligent Operations (Claims)

Experience:
12+ Years Domain: Property & Casualty (P&C;) Insurance Specialisation: Claims Operations | BPS Presales | Solutioning ValueMomentum is looking for an experienced Solution Lead – Intelligent Operations (Claims) to strengthen our Intelligent Operations practice and drive innovative, outcome-oriented solutions across the P&C; insurance claims value chain. The ideal candidate will possess deep expertise in claims operations, coupled with solid BPS presales and solutioning experience. The role involves engaging with insurance carriers and MGAs to understand business challenges, design scalable operating models and identify opportunities for AI-led transformation and operational optimisation.

Key Responsibilities
• Build strategic relationships with claims operations leaders across insurance carriers and MGAs.
• Understand claims operational challenges and design differentiated, AI-led service delivery models.
• Develop claims operations service catalogues, maturity assessments, gap-analysis frameworks and target operating models.
• Lead RFP/RFI responses, solution presentations, estimations, resource planning and pricing constructs.
• Develop business cases focused on claims cycle time, leakage reduction, indemnity/LAE and customer satisfaction.
• Identify AI and automation opportunities across claims intake, triaging, fraud detection and document/medical-bill review.
• Build reusable solution frameworks, develop capabilities and mentor teams. Required Skills & Experience




• 12+ years of experience in P&C; insurance, with deep expertise in Claims Operations.
• Minimum 5+ years of experience in BPS presales, operations solutioning or operations consulting.
• Strong understanding of FNOL, claims segmentation, triage, adjudication support, subrogation, recovery, litigation support and SIU/fraud operations.
• Exposure to Personal and Commercial Lines, including Auto, Property and Liability.
• Experience in RFP/RFI management, solution design, effort estimation, resource planning and pricing models.
• Demonstrated experience shaping and closing claims operations BPS pursuits with insurance carriers or MGAs.
• Strong understanding of AI-led claims transformation and operational optimisation.
• Excellent communication, stakeholder management and executive presentation skills. Good to Have
• Exposure to Guidewire, Duck Creek or similar insurance platforms from an operations perspective.
• Knowledge of GenAI applications in claims triage, fraud detection and document processing.
• CPCU, AU, API, AINS or Lean Six Sigma certifications.
• Consulting, practice leadership or global delivery experience. Interested in this opportunity? Please complete the preliminary screening questionnaire and share your updated resume using the link below: Apply Here: Pre-Screening Questionnaire – Solution Lead (Claims) – ValueMomentum – Fill out form Join ValueMomentum and help transform the future of intelligent insurance claims operations.

📌 Solutions Lead P&C Operations (Hyderabad)
🏢 ValueMomentum
📍 Hyderabad