Job Description

- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations
- Ensure documentation of all guest related issues using the logbook
- Sign media and supervise shift handover procedures

- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
- Assist Guest Relations in greeting, rooming, and sending off guests
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Ensure that front line staff complies with marketing techniques and maximizes sales
- Check billing instructions, monitor guest credit and act upon any discrepancies
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

Qualifications

- Minimum of 3 years' relevant experience within the hotel industry, with strong experience in Front Office operations and procedures.




- Previous experience using Opera PMS.
- Diploma in Hospitality Management or Business Administration preferred but not necessary.
- Strong working knowledge of Microsoft Outlook and Microsoft Office.
- Previous experience supervising, coaching and developing team members.
- Ability to work independently when senior management is unavailable and confidently make decisions regarding guest and team safety and wellbeing.
- Strong guest service, complaint handling and conflict-resolution skills, with a calm and professional approach when managing challenging situations.
- Understanding of daily revenue balancing and financial procedures, with the ability to interpret operational reports and review daily occupancy.
- Excellent communication and relationship-building skills, with the ability to build positive relationships with guests, team members and other departments.
- Solid time-management, organisational and decision-making skills, with excellent attention to detail and sound commercial awareness.
- Genuine passion for hospitality, hotel operations and delivering an excellent guest experience.
- Strong personal integrity and the ability to maintain confidentiality.
- Ability to adapt positively to operational changes and work effectively in a fast-paced hotel environment.
- Flexibility to work across a seven-day operation, including weekends and public holidays.
- Commitment to Accor values, Heartist culture, workplace safety, inclusion and diversity.

📌 Duty Manager (India)
🏢 AccorHotel
📍 India