Needed SAP EWM Functional Role Purpose Provide senior third‑level functional expertise for SAP EWM within the Phoenix SAP AMS landscape, acting as a functional authority and mitigating the gap left by the exiting implementation partner.
Key Responsibilities Provide L3 functional support for SAP EWM production issues and complex incidents Resolve high‑complexity EWM break‑fix issues and small to medium CPRs Perform deep root cause analysis across EWM processes and integrations Work closely with the dedicated ABAP L3 resource to resolve technically complex issues Support stabilization and operational continuity post implementation‑partner exit Advise Phoenix internal EWM team on solution design and best practices Support testing and validation of fixes and enhancements Ensure compliance with SAP standards and Phoenix operational guidelines Required Skills Experience Extensive hands‑on experience with SAP EWM in productive environments Strong functional knowledge of inbound, outbound, internal warehouse processes, and RF framework Experience working with EWM integrations (ERP/S4, interfaces, queues) Ability to work in AMS / support‑heavy environments with high operational pressure Solid collaboration skills with ABAP, Basis, and Level 1.5 Helpdesk teams Phoenix AMS Context EWM AMS requires dedicated senior (L3) competence to supplement Phoenix internal resources Very limited distinction between break‑fix and CPRs; issues are resolved as they occur Ticket triage is handled by the Level 1.5 Helpdesk This role is considered a key and dedicated role in the AMS setup Seniority Level L3 Expert