- Experience in CRM,service desk,or ticketing systems is a plus.
- Experience with troubleshooting and debugging.
Provide Level 1/2 technical support for software/products, troubleshooting hardware and software issues while maintaining excellent customer service.
Responsibilities
- Provide Level 1/2 technical support for software/products
- Troubleshoot hardware and software issues, document solutions
- Interface with customers and resolve support tickets
- Escalate complex issues to appropriate teams
- Create and maintain knowledge base articles
- Provide training and support to end users
Requirements
- 3-7 years of technical support experience
- Experience in CRM, service desk, or ticketing systems is a plus
- Excellent communication and problem-solving skills
- Robust technical knowledge of software applications
- Experience with troubleshooting and debugging
- Customer service oriented with patience and empathy
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Technical Support Engineer (Mumbai)
🏢 Ibs Fintech
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.